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Frequently Asked Questions

The formulas used in our products were originally developed over centuries by ancient Chinese physicians. We believe that the development process followed a similar process to what the great scientist Carl Sagan described when he spoke about the potential benefits of folk medicine. Kung fu and pain relief medicines in China developed closely together. In fact, advances in this area of Chinese medicine can be seen as a form of early military technology that gave an edge to ancient soldiers and fighters.

Yes! Our products are registered with the Ministry of Health (MOH), also known as Kementerian Kesihatan Malaysia (KKM). All our products are manufactured adhering to strict Good Manufacturing Practices (GMP). Our PainFix Pain Relieving Gel and PainFix Relief Cream are registered as a Traditional Medicine with registration numbers MAL20046045TC & MAL22036065TC respectively. Our PainFix Restore Patch is registered as a Medical Device with registration number GA3595622-88675.

Apply a pea-sized amount into each affected area and massage until the gel has been fully absorbed. Our gel can be used when you have joint or muscle pain, or for preventative purposes, such as before a run, a long drive or day at work, or any rigorous training regimen. Repeat 3 to 4 times a day or on an as-needed basis.

Get more tips for how to apply the Gel here

Apply the cream sparingly to affected area and massage thoroughly until absorbed into the skin. Repeat when necessary, not more than 4 times daily. For first time use, rub or massage a small amount to the affected area and monitor the level of local heat sensation before applying more or for subsequent use. A gradual but long-lasting warm sensation will build up after 15-30 minutes of application.

We recommend you keep the Restore Patch on for at least 8 hours, preferably between 12 and 15 hours. The Restore Patch gradually releases its ingredients during that time, and can also provide support to your body throughout your day.

Learn more about How To Apply the PainFix Restore Patch here.

We recommend your personalized Recovery Kit based on the answers you provide in our short questionnaire. Each Recovery Kit comes complete with the PainFix Pain Relieving Gel, Restore Patch and Strong Body exercises.

Our exercises are tailored to the body area you choose to focus on.

The number of PainFix Restore Patches recommended will also change based on the severity and duration of your problem. One box set of Restore Patch contains 5 individual patches, for 5 days’ use. Typically, one box set is suggested for less severe issues and 2 box sets for 10 days’ use is suggested for more chronic problems.

If your problem has been with you for more than 12 weeks, it is considered chronic and we will recommend a monthly subscription to our Recovery Kit. With a subscription, we will send you a new 10-day supply of Restore Patches and a new Pain Relieving Gel each month to ensure you’re always building on the improvements you made in the previous month.

Our formula contains a herbal extract made from Chinese herbs, which results in a golden brown hue to our products. Once fully absorbed into the skin, our products should not stain your clothing.

The smell of our products is slightly minty, with herbal undertones but without an overpowering scent that you might find with other menthol-based OTC topical creams.

Our products have warnings as listed on the back of the packaging. In general, please consult your pharmacist/doctor if any symptoms persist. Keep out of reach of children. For external use only. Do not apply to open wounds or damaged skin. Avoid contact with eyes. Wash hands after use. Stop use immediately if skin irritation develops or you experience signs of skin injury. Contraindicated in pregnant women. Insufficient reliable data in breastfeeding women. Some of our products also contain Camphor which cannot be used on children under the ages of 2. Please read the warnings on the products carefully and consult a pharmacist/doctor before use.

PainFix can help with relieving muscle, joint, soft tissue (e.g. ligaments, tendons) problems. Common issues that our customers face are lower back pain, sports injuries, muscle spasms, tendinitis, stiff necks, shoulder pain and knee pain. PainFix can also be used as part of your preventative or maintenance routine, for example before an intense workout or at the office to support your back. For best results, use our products as part of a personalized Recovery Kit that comes with targeted physical therapy exercises. 

For most people, PainFix products will not result in any adverse side effects. If you have sensitive skin or think you may be allergic to any of our ingredients, please test a small amount on your skin before use. A small percentage of the public may experience itchiness or skin rashes. Some itchiness is to be expected, but if more serious rashes develop, stop using the product immediately and consult your doctor if the symptoms don’t go away in a few days. Our products are contraindicated in pregnant women and caution has to be taken for use on children under 12 years of age. Please consult a medical professional before use. 

Most of our users will start to feel relief pretty quickly after applying our products. A small number however, might feel some discomfort initially, but this should be temporary. As our exercises and products activate tight and underworked muscles around the injury, this may cause a build-up of lactic acid and some resulting soreness.

Yes! Any order over RM30.00 shipped within Peninsular Malaysia will receive free shipping. For Sabah and Sarawak, a small shipping fee will apply. 

We aim to ship all purchased Products within two business days of the date on which you placed your order. Once your order ships, orders should arrive in 3-8 business days. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.

We currently only ship within Malaysia. Any restrictions will be messaged during the checkout process if applicable.